Shipping policy

Shipping Policy for Luvwish

Effective Date: August 2025

This Shipping Policy outlines the terms and processes for shipping products purchased from Luvwish (luvwish.in). By placing an order, you agree to the terms outlined below. We reserve the right to update this policy, with changes posted on this page.

Order Processing

Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays).
Cutoff Time: Orders placed after 5:00 PM IST are processed the next business day.
Exclusions: Weekends and public holidays are not counted in processing times.
Pre-Orders/Backorders: Pre-ordered or backordered items may have extended processing times, which will be communicated at checkout.

Shipping Methods & Delivery Times

Shipping Method	Delivery Time
inside kerla	3-5 business days
out side kerla	3-7 business days

*Same-day delivery is available only in select metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad).

Service Areas

Domestic: We ship to all serviceable pin codes across India.
Metro Cities: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad (2-4 business days).
Tier 2 Cities: 2-5 business days.
Remote Areas: 5-7 business days, with potential delays for remote locations.
International: Currently not available. Contact us for updates on international shipping.

Shipping Costs

Free Shipping: Available on prepaid orders meeting the minimum order value, as specified at checkout.
Cash on Delivery (COD): Additional fee may apply for COD orders, as displayed at checkout.
Express Shipping: Additional charges apply for faster delivery, as shown at checkout.
Cost Calculation: Shipping costs are based on a flat rate unless otherwise specified at checkout.
Taxes: All prices include applicable GST, as required by Indian tax laws.

Order Tracking

Tracking Information: Provided via email or SMS within 24 hours of shipment.
Carrier Partners: We use reliable third-party carriers (e.g., Blue Dart, Delhivery).
Support: Contact our customer care team for tracking assistance.

Delivery Guidelines

Accurate Address: Ensure your delivery address is complete and correct. We are not liable for delays or failed deliveries due to incorrect information.
Recipient Availability: Someone must be available to receive the package.
Delivery Attempts: Carriers will attempt delivery up to 3 times before returning the package to us.

Special Circumstances

Delays: Delays may occur due to weather, natural disasters, or peak seasons (e.g., festivals). We will notify you of significant delays.
Remote Areas: Additional 1-2 days may apply for deliveries to remote or rural areas.
Hygiene Products: Sanitary pads and period kits require careful handling to ensure product integrity.
Peak Seasons: Processing and delivery times may extend during high-demand periods.

Damaged or Lost Packages

Damaged Items: Report damaged or defective products within 48 hours of delivery for a replacement or refund, subject to verification.
Lost Packages: Contact us if your order is not delivered within the estimated timeframe. We will investigate and offer a refund or replacement for verified claims.
Insurance: High-value orders are automatically insured for loss or damage.