Refund policy
Return & Refund Eligibility
We accept returns under the following conditions:
| Reason | Return Window | Proof Required |
|---|---|---|
| Damaged or Defective Item | Within 15 days | Mandatory unboxing video (clear, uncut, continuous) |
| Wrong Item Delivered | Within 15 days | Unboxing video |
| Change of Mind | ❌ Not accepted | — |
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
- Opened or used sanitary or personal care products
- Products without original sealed packaging
- Customized, sample, or final-sale items
- Items returned after 15 days (unless due to legal exceptions)
Return Request Process
To initiate a return:
- Contact us at luvwisho@gmail.com or +91 9562388698 (WhatsApp) within the return period
- Share your order number, issue details, and proof (video/photos)
- If approved, we will issue a Return Authorization
- Ship the return within 3 days of receiving the authorization
Refunds
- Refunds are initiated within 2–3 business days after we receive and inspect the return
- Refunds are processed to the original payment method (UPI, card, bank transfer)
- Total time to reflect in your account: 5–7 business days
- Shipping charges are refunded only for wrong/damaged items
- In other valid cases, return shipping cost may be deducted
Exchange Policy
We do not offer direct exchanges. If your product is eligible for return, please follow the return process and place a new order for the desired item.
Cancellations
- Orders cannot be canceled once confirmed, as we process hygiene-grade products swiftly
- Cancellation requests after dispatch will not be accepted
Delivery Delays or Lost Orders
If your order is delayed beyond 15 days or lost in transit, you are eligible for a:
✅ Free replacement — as per your choice
Please contact us immediately if you experience delivery issues.
Contact Us
Phone/WhatsApp: +91 9562388698
Business Address:
Palakkad Chittur PO,
Palakkad 678101, Kerala, India
Used or opened products are not returnable unless proven defective or incorrect upon delivery.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
-
Opened or used sanitary, or personal care products
-
Products without original sealed packaging
-
Customized, sample, or final-sale items
-
Items returned after 15 days (unless due to legal exceptions)
Return Request Process
To initiate a return:
-
Contact us at luvwisho@gmail.com or +91 9562388698 (WhatsApp) within the return period
-
Share your order number, issue details, and proof (video/photos)
-
If approved, we will issue a Return
- Ship the return within 3 days of
Refunds
-
Refunds are initiated within 2–3 business days after we receive and inspect the return
-
Refunds are processed to the original payment method (UPI, card, bank transfer)
-
Total time to reflect in your account: 5–7 business days
-
Shipping charges are refunded only for wrong/damaged items
-
In other valid cases, return shipping cost may be deducted
Exchange Policy
We do not offer direct exchanges. If your product is eligible for return, please follow the return process and place a new order for the desired item.
Cancellations
-
Orders cannot be canceled once confirmed, as we process hygiene-grade products swiftly
-
Cancellation requests after dispatch will not be accepted
Delivery Delays or Lost Orders
If your order is delayed beyond 15 days or lost in transit, you are eligible for a:
-
Full refund, or
-
Free replacement, as per your choice
Please contact us immediately if you experience delivery issues.
Contact Us
Email: luvwisho@gmail.com
Phone/WhatsApp: +91 9562388698
Business Address:
Palakkad Chittur PO,
Palakkad 678101, Kerala, India
